Privacy Policy – ELDAPH
Effective Date: 19/05/2025

At ELDAPH, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our store.

  1. Information We Collect
    We may collect and store the following information:
  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (processed securely via third-party services like Stripe or PayPal)
  • Chat and support interactions
  1. How We Collect Your Information
    We collect information through:
  • Our customer support live chat
  • Order forms and checkout pages
  • Analytics tools (e.g., Google Analytics, Facebook Pixel)
  • Cookies and similar tracking technologies
  1. How We Use Your Information
    We use your data to:
  • Fulfill and manage your orders
  • Provide customer service and support
  • Improve our website and product offerings
  • Send promotional offers (only with your consent)
  • Prevent fraudulent transactions
  1. Sharing Your Information
    We may share your information with trusted third-party partners, including but not limited to:
  • Stripe and PayPal for secure payment processing
  • Shipping carriers to deliver your orders
  • Analytics and marketing services (Google, Facebook, etc.)

We do not sell or rent your personal information to third parties.

  1. Data Retention
    We retain your data only as long as necessary for the purposes stated in this policy, or as required by law.
  2. Your Rights
    Depending on your location, you may have the right to:
  • Access or correct your personal information
  • Request deletion of your data
  • Object to data processing
  • Withdraw consent for marketing communications

To exercise your rights, contact us at:
Email: infoeldaph@gmail.com

  1. International Users
    If you are accessing our website from the EU, UK, Saudi Arabia, or other GCC countries, your data may be transferred to and processed in the United States. We ensure all data transfers comply with applicable privacy laws.
  2. Third-Party Services
    We are not responsible for the privacy practices of external websites or services we link to or use (such as Stripe, PayPal, Facebook, etc.). Please review their privacy policies.
  3. Security
    We implement strict security measures to protect your information. However, no method of transmission over the internet is 100% secure.
  4. Changes to This Policy
    We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.
  5. Contact Us
    For any questions about returns or refunds, reach out to our support team:
    Email: infoeldaph@gmail.com

Working Hours (Eastern Time – New York):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

We respond to emails within 24 hours on business days.

Company Name: ELDAPH LLC
Store: ELDAPH
Address: 7417 Creekton Dr, Louisville, KY 40241, USA
Phone: +1 502-880-1459
EIN: 98-1858757

Thank you for shopping with us. We care about your trust and privacy.