Effective Date: 19/05/2025
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
We ship via reliable carriers. Estimated delivery times are:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days (if available)
Delivery times may vary depending on your location and customs processing.
3. Shipping Costs
Shipping costs depend on the destination and selected shipping method. All fees will be displayed clearly at checkout before you confirm your order.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your package through the carrier’s website.
5. Customs, Duties, and Taxes
Customers are responsible for any customs duties, taxes, or fees required by their country. Please check your local import regulations before placing an order.
6. Lost or Delayed Shipments
We are not responsible for delays caused by carriers or customs. If your shipment is lost or significantly delayed, contact us at infoeldaph@gmail.com and we will assist you.
7. Address Accuracy
Please ensure your shipping address is accurate and complete. We are not liable for orders shipped to incorrect or incomplete addresses.
8. Contact Us
For any questions related to shipping, returns, or refunds, please reach out to our support team:
Email: infoeldaph@gmail.com
Customer Service Hours (Eastern Time – New York):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
We respond to emails within 24 hours on business days.
Company Details:
ELDAPH LLC
Store: ELDAPH
Address: 7417 Creekton Dr, Louisville, KY 40241, USA
Phone: +1 502-880-1459
EIN: 98-1858757
Thank you for shopping with ELDAPH!